Privacy Policy.

Last updated: 16 September 2026

1. Who we are

Surface Pro Pty Ltd (“Surface Pro”, “we”, “us” or “our”) operates the website https://surfacepro.co.za and sells customised protective skins for golf clubs.

For privacy-related enquiries, contact us at:

Email: orders@surfacepro.co.za
Telephone: +27 83 302 6747
Website: https://surfacepro.co.za

Surface Pro Pty Ltd is the responsible party for personal information collected through this website.

2. Information we collect

Depending on how you use our website, we may collect:

• Your name, email address and telephone number.
• Your billing, delivery or collection information.
• Information about the products you order, including club type, finish, orientation and selected design.
• Images or designs that you upload for a customised product.
• Messages and information submitted through our contact form.
• Order, payment-status and transaction-reference information.
• Technical information such as your IP address, browser type, device type, website activity and cookie preferences.

We do not directly collect or store your complete bank-card details. Payments are processed through Paystack and the payment methods available on its secure checkout platform.

3. Why we use your information

We use personal information where reasonably necessary to:

• Process, manufacture, collect, deliver and support your order.
• Communicate with you about purchases, enquiries, collections, deliveries, refunds or returns.
• Process payments and confirm their status.
• Create products using designs or images supplied by you.
• Provide customer support and respond to contact-form submissions.
• Maintain transaction, accounting and tax records.
• Protect our customers, website and business against fraud, misuse and security threats.
• Improve the operation and customer experience of our website.
• Comply with legal and regulatory obligations.

We process personal information only where there is a lawful basis to do so, including the performance of a contract, compliance with a legal obligation, consent or a legitimate business interest that does not unjustifiably infringe your privacy.

4. Customer-uploaded images

Images uploaded through the Driver Skin Editor are used to create, preview and fulfil customised products and to provide related customer support.

You must have the necessary ownership, permission or authority to use any image, logo, artwork or other material that you upload. Please do not upload confidential information or images containing unnecessary personal information.

We will not intentionally use a customer-uploaded image for unrelated marketing without permission.

5. Payments

Payments are processed by Paystack through its secure checkout service. Paystack may collect and process payment and technical information in accordance with its own terms and privacy practices.

Surface Pro receives information needed to confirm and manage the transaction, such as the payment status, amount and transaction reference, but does not receive your complete card details.

6. When we share information

We may share only the information reasonably required with service providers that help us operate the business, including:

• Payment-processing providers such as Paystack.
• Website hosting, WordPress, WooCommerce, security and technical-support providers.
• Courier, delivery and collection service providers.
• Email and customer-communication providers.
• Accounting, legal, regulatory and fraud-prevention service providers.

We may also disclose information where required by law, a regulator, court order or lawful government request.

We do not sell personal information.

Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards that offer appropriate protection for personal information.

7. Cookies

Our website uses cookies and similar technologies that may be necessary for:

• Basket and checkout functionality.
• Remembering preferences and maintaining website sessions.
• Security and fraud prevention.
• Understanding and improving website performance.

Where required, optional cookies will be managed through the website’s cookie-consent controls. You may also restrict cookies through your browser, although doing so may prevent certain website, basket or checkout functions from working correctly.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide customer support, to resolve disputes and to meet accounting, tax, legal and regulatory obligations.

Uploaded images and related order information may be retained for a reasonable period to fulfil the order, assist with queries or reprints and maintain appropriate transaction records. Information that is no longer required will be securely deleted, destroyed or de-identified where reasonably practicable.

9. Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet service is completely secure. If we become aware of a security compromise affecting your personal information, we will take appropriate steps in accordance with applicable law.

10. Your rights

Subject to applicable law, you may:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Ask us to correct or update inaccurate information.
• Request deletion of information where we are not legally required or otherwise entitled to retain it.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint regarding the handling of your personal information.

To exercise these rights, contact orders@surfacepro.co.za. We may request reasonable proof of identity before releasing, changing or deleting personal information.

You may also submit a complaint to the Information Regulator of South Africa through https://inforegulator.org.za.

11. Children’s information

Our products and website are not specifically directed at children. A parent or legal guardian should supervise any order or submission made by a minor. Please contact us if you believe that a child has supplied personal information without appropriate permission.

12. Third-party links

Our website may contain links to third-party websites or services. We do not control their privacy practices and encourage you to review their privacy policies before providing information to them.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with its effective date.